Aspyra Limited

Service Statement

 

We are committed to providing you with a prompt, friendly, reliable and efficient service in the administration and delivery of our services pertaining to training, consultancy and examination.

 

Aspyra welcomes all bookings received from our customers for the training courses and services that we provide.

 

For the booking of Aspyra’s training courses, it is vitally important that all delegates complete all sections of the Booking Form with the correct information, to ensure that we have all relevant information to enable us to process your booking effectively. When you submit you booking via the website, an automatic email will be generated to you to confirm receipt of the booking request.

 

A further email will be sent to you to confirm you have a place on the training course, or to advise you of any waiting list. This is usually sent within 3 working days of the initial booking request. If you have not received a confirmation email, please first check your Junk Mail and if it does not contain the confirmation email, please contact Aspyra Training on 0115 822 4792 or send an email to enquiries@aspyratraining.com.

 

Please note that all fees must be settled prior to the course date to ensure attendance. Aspyra Training reserves the right to re-allocate a candidate’s booking or to refuse entry where payment has not been received in advance. All bookings from outside the UK must be accompanied by a bank transfer. Cheques and bankers drafts must be in sterling and should be made payable to the address provided. Aspyra will confirm all bookings upon receipt of payment.

 

Cancellations, Transfers and Refunds

 

In the unlikely event of a delegate not being able to attend a training course on the confirmed date, all cancellations must be made in writing 28 days prior to the start of the course. If a booking is cancelled within the 28 days, Aspyra will refund the full course fee. If a delegate fails to attend the course(s) without cancellation, the full course fee is payable. In the event that Aspyra Training has to cancel a course without the option of a rearranged date, a full refund will be given. Aspyra Training accepts no responsibility for any travel arrangements or cost due to cancellation.

 

Substitutions of delegates may be made in writing at any time. Booking transfer is only available in circumstances of illness. If a delegate is unable to attend a course due to illness, and this falls outside the scope of the 28 day period,  a once only transfer to a future date will be offered and an administration charge of 25% of the original fee will also be applied. If that transfer is then cancelled at any time, the course fee remains payable and no other transfers will be permitted. If for any reason, a delegate is unable to attend the rescheduled course due to illness, a doctor’s note must be supplied and considerations may be given to refund the cost of the course for cancellations made within the 28 day period.

 

There may be occasions when changes in the course content, facilitators, timing and location have to be made for reasons outside our control. Aspyra Training accepts no responsibility for the opinions of facilitators or any other persons expressed on the training courses.

 

Terms and Conditions

 

Use of this website is subject to the following terms and conditions. By using Aspyra’s website you agree to be bound by the terms and conditions. This website is owned and operated by Aspyra Ltd, 46-48 Alfreton Road, Nottingham NG7 3NN. Company Registration Number: 8873141.

 

The rights in the design, pictures, logos, photographs and content of this website are owned by or licensed to Aspyra Ltd. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this web site, except where expressly granted. You may view or print individual pages only for your own personal use.

 

You agree and acknowledge that the information and views contained anywhere on the website shall not in any way constitute professional advice relevant to your specific requirements and that any advice or information you may receive through the website is in no way a substitute for professional advice tailored to your specific needs.

 

You agree to indemnify, defend and hold harmless Aspyra Ltd against any and all losses, liabilities, damages, expenses or costs incurred or suffered and any claim or legal proceedings brought or threatened arising out of your use of the website.

 

Any details that you provide to us which enables us to identify you are held and processed in accordance with our privacy policy.

 

Aspyra Ltd is not liable for any damages or losses resulting from your inability to use this website. Aspyra Ltd cannot promise that the website will be uninterrupted or entirely error free. The website is provided on an "as available" basis. Aspyra Ltd will not be responsible to you if we are unable to provide the website for any reason beyond our control.

 

The website may contain links to other websites not owned or operated by Aspyra Ltd. Aspyra Ltd makes no representation or warranty as to the accuracy, completeness or authenticity of the information or opinions contained in these websites and any link to another website shall in no way be construed as an endorsement of the website by Aspyra Ltd. Links are provided for convenience only.

 

Aspyra Ltd may change the website or these terms and conditions at any time. If you use the web site after such changes you will be bound by the new terms and conditions.


These terms and conditions and your use of this website are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales. Your statutory rights are not affected by these terms and conditions.

 

Starting with Aspyra’s Website

 

Aspyra’s website is accessible 24 hours a day, 7 days a week with a range of training and consultancy services to meet the needs of our existing customers and potential customers. We hope you will find the website convenient, quick and easy to use and that you will be guided through a safe and secure online shopping experience that meet your needs as we value your security and privacy which we believe are extremely important.

 

You might find the following features useful as they will help you to navigate your way around the website easily and enjoy your shopping experience:

 

Home page link: If you click on Aspyra’s logo, at the top left hand corner of the website, it will take you to our home page at any time.

 

Navigation bar: At the top of the screen, directly under Aspyra’s logo, you will see a number of menus containing the types of courses and services that we provide. If you hover over each menu, you will see a list containing the types courses under each category. If you click on one of the course title, you will go to a new page containing the information regarding the level of courses under each course type. You can then click on the level of course, (e.g. Microsoft Word 2013 Beginner) you wish to view. At the top left of each course logo, there is a drop down filter that you can click on, which will allow you to sort the courses in categories of position, name or price.

When you are ready to buy a course, click on the course of your choice and you will then see the selection drop down that allow you to:

  • select the course date
  • select the number of delegates then 
  • click on add to cart

Your basket will show the number of items you have selected. At the far right of the screen, and a quarter of the way down the page, you will see the link for your basket. Hover the cursor above the "Your basket" link, and you will see the items you have selected in your basket. You can change quantities or remove items in that viewing if click on the VIEW CART link below the subtotal.

 

 Payment Options

 

Aspyra offers different ways for you to pay for your order, which include:

  • PayPal, Visa (credit and debit) MasterCard, American Express and Maestro;
  • via invoice if you click on “Check/Money Order”.

 We do not store credit card details nor do we share financial details with any 3rd parties.

  Please note that upon receipt of your order for “Check/Money Order” payment option, we will send you an invoice within 3 days of receipt of your order which will enable you to pay by bank transfer or cheque.

 Once you have found the items you wish to buy and have added them to your basket, you can then proceed to the checkout by clicking on the "CHECKOUT" link at bottom of your Shopping Cart

If you need any assistance when placing your order, please call Aspyra on 0115 822 4792.

 

You can also choose the option to register with us by clicking on Register and complete the process of registration with all relevant details.

You will be asked to provide your email address and a password so that you can access your account at later date.

 

If you are already registered with Aspyra online you can simply enter your email address and password and you will be able to continue with the placing of your order and access your account.

Please note that when you choose to pay by a Credit/Debit Card, you will be asked to provide you payment card details, so please have your card ready to enable you to complete this process.

At checkout, you can review and amend the details of your order on the Order Summary page.

 

When you are ready to complete your order, click the 'PLACE ORDER' button and wait for an online receipt. We will also send you an email, confirming the details of your order shortly after we have received the order.

 

If you do not receive your confirmation email within 24 hours of placing your order, please look in your ‘Junk Items’ box and if the email is not there, please call Aspyra on 0115 822 4792 or send an email to enquiries@aspyratraining.com to notify us of your order details and the absence of email confirmation.

 

If you create an account with Aspyra, Sign in/register: click on Sign In or Register button to create an account when prompted at checkout, you can also view and amend your order details, by signing in when you visit the website. You can also create a Wish List, which you will find useful for bookmarking training courses or other services that you are not yet ready to buy.

 

Making Changes to Your Account Information: If you wish to update or change your online account information which may include your password, telephone number, communication preferences or email please go to your account page. Enter your email address and password, and you will be able to change your original details.

 

Special Offers

 

From time to time we may run Special Offers, Please note that Aspyra’s special offers do not include prices that are already reduced and cannot be used in conjunction with any other offer.


Complaints

 

We very much hope that you will be happy with the services you receive from us and the purchases that you have made and that you will never have cause to complain. However, in the unlikely event of you being unhappy with any of our services, please do not hesitate to inform us so that we can try to resolve it as quickly as possible.

 

In the first instance, if you are at one of our training or consultancy events, please speak to the facilitator or call Aspyra's Head Office on 0115 822 4792 and ask to speak to the Centre Manager as soon as possible or send an email to enquiries@aspyratraining.com or a letter addressed to our Head Office at 46-48 Alfreton Road, Canning Circus, Nottingham, NG7 3NN. .

 

We will do our utmost to sort out your complaint while you are on the phone or within 3 days of receipt of your email or letter and if we are unable to do so, we will agree with you a course of action.

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